1. Be advised that starting in March of 2025 we're switching over to a new billing/routing software. This new system will streamline every aspect of EW from both a customer & business standpoint. The implementation process is a major undertaking so we'd greatly appreciate everyone's patience & cooperation while we iron out any kinks and get up to speed.

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2. The new system primarily uses a Customer Portal to view invoices, make card/ACH payments and set up auto pay.         

- The CP will be the #1 option moving forward due to rising postage rates, the additional time, costs, etc required for paper bills. We'd much rather put that $ towards improving EW so participation in the CP's highly recommended but mailed invoices will continue to be offered if necessary.

- Payments will no longer be accepted thru our website but checks, cash and Bill Pay can still be mailed to our PO box.

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* Credit Cards require the industry-standard ~3% processing fee ( charged by a 3rd party so unfortunately not up to EW ) 

* Debit Cards & ACH are normally free and exempt from this

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-3. Initial CP invites were sent out in early March 2025 to all accounts with an email saved on file prior to this date.

- Please check the Spam folder if the invite's MIA or you can text our office # if the email needs to be resent.

- To opt in for the CP you can text us the best email option for receiving invoices to opt in or to confirm the email we have on file's correct.

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4. The CP invite's strictly used to Register ( the email must be the Username & choose your own Password )

- A notification email will go out each quarter once a new invoice's available thru the CP

- After signing up the CP can be accessed thru the notification or at any time through EPPLEYWASTE.HAULERHERO.COM